Frequently Asked Questions
Once your order ships, we'll email you a tracking link. You can also reply to your order confirmation email and our team will look it up for you.
If your order hasn't shipped yet, contact us as soon as possible at [email protected] and we'll do our best to update it.
Email [email protected] with your order number within 60 days of purchase, and we'll guide you through the simple process. Full details are in the Returns tab.
Yes. All payments are processed securely through BuyGoods using encrypted checkout.
Yes. There are no hidden charges, subscriptions, or automatic re-bills. You make a one-time purchase — that's it.
Every order is backed by our 60-day money-back guarantee. If you're not completely satisfied, contact our support team within 60 days for a full refund — no questions asked.
Shipping Information
Orders are processed within 1–2 business days. US delivery typically takes 5–7 business days. You'll receive a tracking number by email once your order ships. Free shipping is included on qualifying multi-bottle orders.
Shipping Times
- United States: 5–7 business days
- Canada: 10–15 business days
- Other countries: 10–15 business days
Tracking
Once your package has shipped, you'll receive a shipping tracking ID and a personalized link that allows you to check your shipment anytime. If you've placed an order with the wrong delivery address, please contact us so we can amend your order — we'll do our best to update it before it leaves the warehouse.
International Orders
For international shipping (outside of the United States), additional shipping fees and any applicable customs charges are the customer's responsibility.
Our 60-Day Money-Back Guarantee
Your satisfaction is our priority. Every RagnarOak order is backed by a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund of the purchase price within 60 days of your original order date.
How to Request a Refund
- Email [email protected] or call +1 (877) 257-0825 within 60 days of your purchase date.
- Include your order number and the email used at checkout.
- Our team will provide return instructions, including the return address: RAGNAROAK, 11870 62nd St N, Largo, FL 33773.
- Return any remaining / unopened bottles as instructed (you may keep the digital bonuses).
Refund Processing
Once your request is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Shipping charges, where applicable, are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery and we'll arrange a replacement or full refund at no cost to you.
Questions
For any questions about returns or refunds, our US-based support team is available Monday–Friday, 9:00 AM – 5:00 PM EST at [email protected] or +1 (877) 257-0825.